Help Desk and Issue Tracking

Full-featured help desk and issue management tools for IT departments

@task provides a centralized location for submitting help desk requests and allows managers to set up queues where new issues can be evaluated and addressed. Once issues are resolved, @task internal notifications as well as email notifications are sent to the appropriate team members.

	A Centralized Location for Submitting Help Desk Requests Managers can create queues where help desk users can add new issues, view their submitted issues, and view current status.
	Create Help Desk Submission Forms @task allows you to configure easy-to-use issue submission forms that are simple and intuitive.
	Receive Notifications When Issues are Submitted and Resolved @task sends internal notifications as well as email notifications to the appropriate team members as issues submitted and resolved.
	View Help Desk Reports at a Glance @task allows managers to configure custom dashboards to help them manage issues.
	Track Issues From Request to Completion @task allows managers to monitor progress on Help Desk Issues from the moment they are requested until completion.